Refund Policy

We only offer refunds on damaged or faulty items. Please follow the returns process as detailed about. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.  Please note it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at follyandbird@gmail.com.  This does not affect your statutory rights which will be governed under UK law.

Refunds
We have a 14 day return policy, which means you have 14 days after receiving your item to request an exchange. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  The refund must be requested within 28 days from the date your item was shipped. 

To start a return, you can contact us at follyandbird@gmail.com  Should you wish to return an item for any reason please notify us within 48 hours of receipt. 

If your return is accepted, you will be responsible for the return shipping costs. The Return address will be provided once your refund is authorised. Items sent back to us without first requesting a refund will not be accepted.  You will have a further 14 days from this point to return the item to us. Items must be sent back to us tracked and signed for delivery via Royal Mail. Items sent back to us without first requesting a return will not be accepted.

Please contact us first if you have any return question at follyandbird@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, including custom products (such as perishable items such as fresh flowers, bespoke orders or personalised items. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.